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  • FAQs

FAQs

Ordering

How do I measure artwork? Measure vertical and horizontal dimensions of your artwork closest to the nearest inch. Be sure to measure artwork and not the edges of paper if there is an offset. We will measure exact dimensions in house when we receive art.

How long does process take? Expect 5-7 days for completion of framing job upon receipt of artwork.

What is return policy? We do not offer exchanges or refunds. If there is damage or errors, we will replace your framing job. Damage claims will not be honored beyond 7 days of receipt of frame.

What if I want to cancel my order? You can cancel order if requested before we begin production.

Can I expedite my order? Yes, there is an extra charge for Rush orders. Contact us for pricing.

What if I make a mistake on my order? If we notice an error in your order, we will contact you. If you would like to change the order, please contact us ASAP and we will work with you to get it revised.

Do you offer gift cards? No, we do not offer gift cards or gift certificates.

Process

Where do you frame? Our factory is located in Wauconda, IL, 40 miles NW of Chicago.

What is largest size you can frame? The largest size artwork we can frame is 32” x 40”.

What is largest size you can mat? The largest size mat we can cut is 32” x 40” or artwork size of 25” x 33” max.

Why don’t you use glass? Because glass is too fragile to ship, we use acrylic instead. The advantage is also that it is light weight, more clear than glass and provides UV sunlight protection.

What sizes are mat borders? Typically mat borders will be between 1” and 3 ½” depending on the size of the artwork. If you want a specific border, please add information in “special instructions”.

Do you float mount? No, we do not offer float mounting.

Do you frame canvas? No, we do not frame canvas artwork.

Do you offer multiple opening mats? Yes, but this type of work needs to be quoted specially.

What kind of image can be uploaded for printing? We accept high resolution Image.

How will uploaded images be printed? We print on heavy weight photo paper, high resolution printing up to 2880 x 1440 dpi using pigment-based inks.

Shipping

Where do you ship? We ship to only the continental United States.

What carrier do you use to ship? We use Fedex Ground as our shipping carrier.

Do you provide shipping insurance? Yes, up to $100 per item.

Can I ship as a gift? Yes, check the box and will send with a receipt that does not include the price paid.

Disclaimer

E-Pictureframing cannot accept or reproduce commercially owned images, private property or anything E-Pictureframing finds as inappropriate content per their sole discretion